REFUND POLICY

Returns
Our policy is valid for 30 days. If you have purchased an item after 30 days, we will not be able to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as it was received. The item must also be in its original packaging.

To complete your return, we will need a receipt or proof of purchase from you.

Please do not return your purchase to the manufacturer.

Refunds (if applicable)
Upon receipt and inspection of the return, we will send you an email notifying you that we have received the return. We will also notify you of the approval or denial of the refund.
If you are approved, we will process your refund and automatically credit your credit card or original payment method within a certain number of days.

Delayed or Missed Refunds (if applicable)
If you haven't received your refund, first check your bank account again.
Then contact your credit card company, refunds can take a while to officially arrive.
Then contact your bank. It usually takes some processing time before the refund arrives.
If you have completed all of the above steps and you still have not received your refund, please contact us at info@diyribbonstore.com.

Special-priced items (if applicable)
Only regular priced items can be refunded, specials cannot be refunded.

Exchanges (if applicable)
We will only replace defective or damaged merchandise. If you need a replacement for the same item, please email us at info@diyribbonstore.com.

Postal Mail
To return an item, please email us at info@diyribbonstore.com.

You will be responsible for the shipping cost of the return. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from the refund.

Depending on where you live, the time it takes for an exchange to reach you may vary.

If you are shipping an item valued at more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned merchandise.

Our Philosophy

Elevating everyday moments with thoughtfully crafted packaging that combines functional elegance and sustainable practices, spreading joy with every unwrapping experience.

Corporate Culture

Our corporate culture celebrates creative excellence, meticulous craftsmanship, customer-centric innovation, sustainable practices, and a collaborative spirit of continuous improvement.

Our Services

Our gift packaging factory offers comprehensive end-to-end packaging solutions, encompassing custom design, material sourcing, printing and finishing, sustainable packaging options, scalable production capabilities, and logistics fulfillment services.